LZ8948391235932AU is an Australia Post international tracking number. The “LZ” prefix indicates a standard international parcel, the 13-digit number identifies your specific shipment, and “AU” confirms Australia as the origin country. You can track it on the Australia Post website or through your local postal service once it arrives in your country.
International package tracking confuses many people. You see a code like LZ8948391235932AU and wonder what it means, where your package is, and when it will arrive.
This guide breaks down everything you need to know about this tracking format. You’ll learn how to read the code, where to track it, what each status means, and how to solve common delivery problems. By the end, you’ll track packages with confidence.
Understanding the LZ8948391235932AU Format
The code follows the Universal Postal Union standard used worldwide. Each part tells you something specific about your shipment.
LZ shows the service type. Australia Post uses this prefix for standard international tracked parcels. These shipments include basic tracking and typically take 9 to 25 business days for delivery.
8948391235932 is your unique package identifier. No two parcels share the same number. This 13-digit sequence lets postal workers scan and update your package at every checkpoint.
AU confirms Australia as the country of origin. This two-letter code follows ISO 3166-1 alpha-2 standards. When you see AU, you know the shipment started in Australia.
Australia Post processed over 103 million parcels during the November to December 2024 peak season. That’s 2,800 parcels every minute. Your LZ tracking number keeps your package from getting lost in that massive flow.
Where to Track Your Package
Start with Australia Post. Their official tracking page gives you the most accurate information for packages still in Australia. Enter your full tracking number in the search box. You’ll see when the package was accepted, processed, and sent to the international mail exchange.
Once your package leaves Australia, tracking shifts to your local postal service. In the United States, USPS takes over. UK residents check Royal Mail. Canadian packages transferred to Canada Post. The same LZ8948391235932AU number works across all these systems.
Universal tracking platforms offer another option. Services like 17Track, Parcel Monitor, and Ship24 pull data from multiple carriers. These tools help when your package moves between different postal systems. You enter the tracking number once and get updates from every carrier involved.
The Australia Post mobile app provides push notifications. Download it to get alerts when your package status changes. This beats checking the website multiple times per day.
Reading Your Tracking Status Updates
Item Accepted means Australia Post received your package. This first scan happens at the post office or collection point. The package enters the postal system at this stage.
Processed Through Facility indicates sorting at a distribution center. Your package gets sorted by destination country. This usually happens at major Australian hubs in Sydney or Melbourne.
Departed Country of Origin confirms your package left Australia. It’s on a plane or ship heading to your country. This stage often shows no updates for several days because the package is in transit.
Arriving in the Destination Country means customs clearance begins. Your local postal authority now handles the package. Import duties may apply depending on the package value and contents.
Out for Delivery signals the final stage. A courier has your package and will deliver it today. Make sure someone is available to receive it if a signature is required.
Delivered appears when the package reaches its destination. Some carriers provide photo proof of delivery showing where they left the package.
Why Your Tracking Stops Updating
Customs processing creates the longest delays. Your package might sit at customs for 3 to 7 days while officials verify contents and calculate duties. This is normal for international shipments. The tracking won’t update during this time.
Transit gaps happen on long-distance routes. Packages traveling by air might fly for 24 to 48 hours without a scan. Ocean freight takes even longer. Your package is moving, but no scanning facilities exist mid-route.
Peak shopping seasons slow everything down. Black Friday, Cyber Monday, and the Christmas period overwhelm postal systems. Australia Post delivered record volumes in late 2024, with over three million deliveries on December 9 alone. Delays of 2 to 3 days beyond normal delivery times are common during these periods.
Carrier handoff issues confuse. When your package transfers from Australia Post to your local postal service, there’s often a 24 to 48-hour gap before the new carrier scans it. The package isn’t lost; it’s just between systems.
Weekend and holiday closures pause tracking. Most postal facilities don’t operate on weekends. If your package arrives at a facility on Friday evening, you might not see an update until Monday morning.
How to Use Official Tracking Tools
Visit auspost.com.au and find the tracking section. Enter LZ8948391235932AU exactly as shown. Don’t add spaces or change any characters. Click Track to see your package history.
Check the timestamp on each scan. This tells you when and where postal workers last handled your package. Compare this to standard delivery times for your destination country.
Set up email notifications through your account. Australia Post sends updates when your package reaches major checkpoints. This saves you from repeatedly checking the tracking page.
Cross-reference with your local postal service after the package arrives in your country. Sometimes Australia Post shows “Departed Australia,” but your local service already has more recent scans. Always check both sources for the complete picture.
Save your tracking number in a notes app or email. You’ll need it to contact customer service if problems arise. Keep it until the package arrives safely.
International Delivery Timeframes
Standard international service from Australia takes 9 to 25 business days. The wide range reflects different destination countries and customs processing speeds. Packages to New Zealand arrive faster than those going to Europe or South America.
Express international service delivers in 3 to 10 business days. This costs more but includes priority handling and faster customs clearance. Your tracking updates more frequently with express service.
Customs can add 3 to 7 days to any estimate. This varies by country and season. US customs typically processes packages within 1 to 3 days. European customs can take 5 to 7 days during busy periods.
Final mile delivery depends on your local carrier’s schedule. In the US, USPS usually delivers within 2 to 3 days of customs clearance. Royal Mail in the UK takes 2 to 5 days. Factor this into your total expected delivery time.
Solving Common Tracking Problems
Tracking number not found usually means the package hasn’t been scanned yet. Wait 24 hours after receiving the tracking number. Sellers sometimes create shipping labels before actually posting packages.
No updates for 10+ days require action. Contact Australia Post customer service at +61 3 8847 9980 (from outside Australia) or 13 POST (13 7678) within Australia. They can investigate and provide more information about your package location.
Stuck in customs needs documentation. Contact your local customs office directly. They might need additional information about the package contents or require payment of import duties before releasing the shipment.
Returned to sender means delivery failed. This happens when addresses are incorrect or recipients aren’t available for required signatures. Contact the sender immediately to arrange reshipment with a corrected address.
The package was delivered, but there were no calls for the two steps. First, check with neighbors and household members. Couriers sometimes deliver to nearby addresses or leave packages with neighbors. Second, check for photo proof of delivery showing where the courier left your package.
Protecting Yourself From Tracking Scams
Only use official postal service websites. Fake tracking sites steal personal information or install malware. Type auspost.com.au directly into your browser rather than clicking links in emails.
Legitimate couriers never request payment through text messages or emails. If you receive a message asking for customs fees or delivery charges with a link to pay, it’s a scam. Contact the courier directly through their official website.
Verify tracking numbers match your order confirmation. Scammers send fake tracking numbers hoping you’ll click on malicious links. Compare the tracking number in any message against the number from your original purchase confirmation.
Australia Post never asks for personal information through email or text to complete delivery. They already have the destination address. Any request for additional details is suspicious.
Watch for urgency tactics. Scammers create false deadlines like “pay within 24 hours or lose your package.” Real postal services provide reasonable timeframes and multiple contact options.
Making the Most of Package Tracking
Enable all available notifications. Most postal services offer email, SMS, and app notifications. Set up alerts for each tracking milestone, so you know exactly when to expect delivery.
Plan to be home on the estimated delivery date. Missed deliveries create delays and may require you to collect packages from a post office. If you can’t be home, arrange for a parcel locker delivery or authorize a signature waiver.
Use parcel lockers when available. Australia Post expanded its network to over 77,500 locker compartments across 1,000+ locations in 2025. These provide 24/7 access and eliminate missed delivery problems.
Keep seller communication open. If tracking shows unusual delays or problems, contact your seller. They can file inquiries with Australia Post and may offer refunds or replacements for lost packages.
Document everything if problems occur. Screenshot tracking pages, save email confirmations, and note dates when you contact customer service. This evidence helps resolve disputes with sellers or carriers.
FAQs
How long does Australia Post international shipping take?
Standard international delivery takes 9 to 25 business days, depending on destination and customs clearance. Express service delivers in 3 to 10 business days.
Can I track my package in my country?
Yes. Once your package arrives in your country, use your local postal service website with the same LZ8948391235932AU tracking number.
What if my tracking hasn’t updated in two weeks?
Contact Australia Post customer service. International packages sometimes experience long transit times, but two weeks without updates warrants an inquiry.
Do I need to pay customs fees?
Possibly. Import duties depend on your country’s customs regulations and the package value. Your local customs office will contact you if payment is required.
Why does my tracking show “Departed Australia” for days?
Your package is in transit between countries. There are no scanning facilities mid-flight or mid-ocean. Tracking resumes when the package reaches the destination country.
Can someone steal my package using just the tracking number?
No. Couriers require address verification and often signatures for delivery. The tracking number alone doesn’t give someone access to your package.